Privacy Policy
Our Commitment to Your Privacy
Zen Collective ("we," "our," or "us") is dedicated to maintaining the trust you place in us. This Privacy Policy outlines how we handle the personal information collected when you visit or make a purchase from our website.
Information We Collect
We collect information to fulfil orders, provide excellent service and improve website experience. This information falls into two main categories:
- Device Information: As you browse the website, we automatically collect data about your device and interaction with the website. This includes your IP address, browser type, time zone, the pages and products you view, and information collected via cookies. We use this data to optimise website performance and marketing efforts.
- Order and Account Information: When you make a purchase or register an account, you directly provide us with essential data, such as your name, billing and shipping addresses, email, phone number and payment details. We collect this to process your payment, fulfil your orders and communicate with you.
The Role of Cookies
We use "cookies" — small data files placed on your device — to enhance your experience by remembering your preferences and tracking site usage patterns for analytics. Your browser is typically set to accept cookies, but you have the freedom to manage or block them through your browser settings. Please note that changing these settings may impact certain site functions.
How and Why We Share Information
We only share your Personal Information when it is essential for the business or required by law.
- Service Providers: We engage trusted third-party vendors to perform vital functions on our behalf, such as payment processing, order fulfilment, shipping and data storage. Your information is shared with these partners (including our e-commerce platform provider) solely for the purpose of fulfilling orders to you.
- Marketing and Advertising: We may share non-identifiable usage data with advertising partners to present you with targeted marketing communications we believe are relevant to your interests. You always have the option to opt out of targeted advertising.
- Legal Obligations: We may disclose your information if legally required, for example, to comply with a legal process or to protect our rights and property.
We assure you that we do not sell or trade your Personal Information to any third parties for their independent marketing use.
Data Retention and Security
When you place an order, we retain your Personal Information for our records until you request its deletion, or until we are no longer legally required to hold it. We employ technical, administrative, and physical safeguards, including encryption for online transactions, to ensure your data is handled securely and protected from unauthorised access.
Your Privacy Rights
Depending on the jurisdiction where you reside, you may have specific rights regarding your personal data. These rights often include the ability to access the data we hold about you, request corrections to inaccurate information, or request the erasure of your data. If you wish to exercise any of these rights, please contact us directly.
